The FitSM Standard

 

A free standard for lightweight ITSM

FitSM is a free and lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios. The main goals of FitSM are:

  • Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
  • Offer a version of ITSM that can cope with federated environments, which often lack the hierarchy and level of control seen in other situations.
  • Provide a baseline level of ITSM than can act to support ‘management interoperability’ in federated environments where disparate or competing organisations must cooperate to manage services.

An initiative of the European Commission

The FitSM family of standards is produced by the FedSM project, an initiative co-funded by the European Commission Seventh Framework Programme to improve service management in a select set of federated ICT infrastructures and bring experience from this improvement to a broader ITSM community. Information about the FedSM project can be found here:The FedSM Project

FitSM parts

The FitSM family is made up of several documents, providing guidance and input on different aspects of IT service management in Federated ICT infrastructures.

 

All parts and their related documents can be downloaded from the FitSM downloads section free of charge.

Enquiries about the standard and its applicability should be directed to info@fitsm.eu.

FitSM training and certification by TÜV SÜD

To support its work in building ITSM capacities in federated infrastructures, FedSM offers training and certification in lightweight service management according to FitSM. This training aims at providing those involved in operating federated infrastructures with the professional skills they need in order to effectively manage their services. FitSM professional training is certified by TÜV SÜD, a global leader in standardisation and certification. The qualification programme offers three training levels: Foundation, Advanced and Expert. More information about the qualification programme and the trainings can be found here: FitSM Training

FitSM is compatible with other standards

FitSM is designed to be compatible with the International Standard ISO/IEC 20000-1 (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM process model, requirements, recommended activities and role model target a lightweight implementation, it can act as a first step to introducing full ITSM, i.e. applying ITIL good practices and / or achieving compliance against ISO/IEC 20000-1.

FitSM committee

FitSM is deveoped initially through the FedSM project, but will persist after the project is complete. The FitSM standard and associated certification schemes are maintained by the following comittee. 

Organisation Position Name
LMU Member, Committee Chair Thomas Schaaf
CSC Member Luis Alves
Cyfronet Member Tomasz Szepieniec
Cyfronet Alternate Marcin Radecki
EGI.eu Member Sy Holsinger
EGI.eu Alternate Sergio Andreozzi
ETL Member Owen Appleton
ETL Alternate Matti Heikkurinen
LRZ Member Michael Brenner
UPC Member Joan Serrat
UPC Alternate Javier Rubio-Loloya