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The FedSM project is funded by the European Commission in order to create a new, lightweight approach to service management suitable for providers new to IT Service Management and federated e-Infrastructures such as Grids and Federated Clouds. It created the FitSM standard to achieve this, which is being adopted in a broad range of sectors. 

The project has dual aims of making changes in three 'client' infrastructures to improve their service management maturity and developing material to assist other infrastructures in making their own improvements.